how to shop on byronshop.com

Browse the shopping categories on the left of the site and click on any image or the "learn more" button for further information on a product.

Add items to your shopping cart as you browse the shop. Each time an item is added, the shopping cart page will appear showing the items you have selected.

Items can be removed simply by pressing the "delete" button.

Press the "view cart" button at any time to see the selections you have made.

You may also change the quantity of any item by entering a number in the quantity box and pressing the "update" button.

Nothing is finalised until you submit your payment details, so feel free to add and remove items until you have made your final decision. If you are shopping for gifts we will deliver for you anywhere in the world...just enter the delivery name and address you would like us to deliver to when you are filling in the "checkout" details. All prices are in Australian Dollars. Domestic and International prices are included to account for GST locally.

Credit Card payments are fully encrypted and sent over a secure network.

For your convenience, we also accept Paypal, personal cheques and money orders for Australian Orders, or payment via Direct Deposit. Details for these options are provided during the checkout process and goods are despatched once payment has been received and cleared. Phone orders are also accepted - see our contact page for phone details.

All prices quoted are in Australian Dollars and Include GST. Freight is calculated during the checkout process. For International prices, a currency converter is included.

gift wrapping

Are you purchasing as a special gift for someone special? If so, we offer a free gift wrapping and gift card service. Just select our gift wrapping 'product' from the gift sections, remember to include who your gift is to, from and any special message you may have in the Additional Instructions section during the checkout process and we will prepare and post your gift for you.

When this option, or indeed whenever the Order From and Delivery To details are obviously different, we will not include an invoice when the goods are despatched.

What a wonderful surprise for that special person...

delivery time and costs ?

We aim to keep delivery costs to an absolute minimum, and use Australia Post for all our delivery services. Each product has been individually weighed and entered into our Freight Calculator. The actual Freight charged is then calculated using current Australia Post Charges, based on actual weight and delivery address. This is calculated during the checkout process. This method of freight calculation means that generally you are charged the exact cost applied to us to post your order. To keep your freight costs to a minimum, we do not add any additional costs for the time our staff take to process your order or for packing materials used.

To minimize delivery costs, we do not automatically insure or register our freight, however, if you would like to Insurance or Registered Post, this can be arranged at an extra cost. Please contact us for a quote and we can add this to your order. We accept NO responsibility for goods lost or damaged in transit.

We process your order within 48 hours of receiving it and actual delivery should be within 4-10 working days for orders paid via credit card or Paypal. Orders paid via Direct Deposit, Money Order or Personal Cheque will only be despatched once payment has been received and cleared. International orders are posted Australia Post Airmail, and usually take 10 to 14 business days to reach their destination. If we experience a delay in processing your order, we will endeavour to contact you either via email or phone.

If you have a preferred courier, please contact us and we can arrange a special quote and delivery.

Free Regular Post Delivery on Australian Orders over $100.  If your order is over $100 and delivery is to an Australian address, you qualify for FREE freight. To receive your free freight, you must put in the promotion code Oz4Free in the Promotion code during the checkout process, and then hit Update Cart.  Due to processing time and costs, we cannot refund freight after an order has been completed - please remember to use your code.  If the Promotion Code is keyed for an International Delivery in error, we will contact you to arrange payment of freight before your order is dispatched.

security ?

Our secure shopping system uses a direct electronic link to Westpac bank and incorporates industry standard SSL 3.0 data encryption at 128 bit using the internationally trusted Comodo certificates. The secure server that performs the processing of the payment is protected by the latest in hardware firewall technology. This ensures your private information is kept private throughout the payment process.

Byronshop.com.au will take reasonable steps to keep secure any personal information which we hold and to keep this information accurate and up to date. Personal information is stored in a secure server or secure files.

Although we take all reasonable steps to ensure your data security, the Internet may not always offer a secure method of transmitting information. Accordingly, Byronshop.com.au cannot accept responsibility for the security of information you send to, or receive from us over the Internet or for any unauthorized access or use of that information.

returns

If for any reason you are not satisfied with any purchases you make from this site simply return your purchase within 14 days for a full refund - no questions asked. Sorry we cannot refund freight charges on delivery and return of goods, and goods must be returned in original condition and packaging.

Refunds will be made to your credit card.

Goods Lost or Damaged in Transit

Although every care is taken when packaging your goods for transit, we accept NO responsibility for goods damaged or lost in transit. Insurance can be arranged at an extra cost. For more details, please refer to our Delivery Section.

Details to Provide When Requesting a Refund

Please provide us with the information outlined below and return this along with the product in its original condition and packaging and a copy of your order confirmation record and goods receipt.

Personal Details

Name:
Company:
Street Address:
Town/Suburb:
State:
Postcode:
Country:
Email Address:
Contact Phone: (_____)________________
Preferred Contact Time:

Product Details

Returned Item:
Code # :
Receipt # :
Order Date:
Reason for return:

What would you like us to do?
a. Replace with another of the same product
b. Refund my credit card.

privacy statement

Byronshop.com.au is committed to the Australian privacy legislation in the way it collects, uses, secures and discloses personal information.

The Commonwealth Privacy Act 1988 requires companies to comply with the National Privacy Principles (NPPs). This document describes Byronshop.com’s Privacy Policy.

The information we collect

We lawfully collect personal information that is necessary for our business to function. The information we collect and hold will depend upon the products and services you request from us and may include information you provide us when you purchase goods. This information will include your name, address and contact details. Note: Your credit card transactions occur via Secure Real Time Credit Card Processing and are not held with your personal information.

The only personal information we collect when you use our website is what you tell us about yourself, for example, by completing an online form when you request product information, or when you send us an email we will record your mail address.

How we use your information

We use the information we collect for the purpose disclosed at the time of collection or otherwise as set out in this Privacy Statement. We will not use your personal information for any other purpose without first seeking your consent, unless authorized or required by law. Generally we will only use and disclose your personal information:

If we contact you in this way without obtaining your prior consent, we will provide you with the opportunity to decline any further marketing communications. If you at any time receive any communication from Byronshop.com.au which you would not like to receive, please contact us and we will remove your name from our mailing list.

Access to your personal information

In most cases, you can gain access to the personal information that Byronshop.com.au holds about you, subject to some exceptions allowed by law.
If you would like to check or amend your contact details, please contact us. We will deal with all requests for access to personal information as quickly as possible.

Changes to this Privacy Policy

It may be necessary for us to review and revise our Privacy Policy from time to time. An amended version will be posted on our website at www.byronshop.com.au. We suggest that you visit our website regularly to keep up to date with any changes.

contact us

If you would like any further information, or have any queries, problems or complaints in relation to How to Shop, our Security, Privacy Policy or our information handling practices in general, please contact us using the information on the contact us page.